Frequently Asked Questions (FAQ)
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1. When will I receive my digital product?
Immediately after completing your purchase, you’ll receive an email with a download link. If you don’t receive it within a few minutes, please check your spam folder or contact us.
2. How do I access the product I purchased?
After payment, a download link will be sent to the email address you provided during checkout. Click the link to download your file(s) instantly.
3. I didn’t receive my product. What should I do?
If you haven’t received your download link within 10 minutes:
• Check your spam or promotions folder. • Make sure you entered the correct email.
• Contact us at contact@novaselldigital.com, and we’ll resend your download manually.
4. Are the products refundable?
Due to the digital nature of our products, all sales are final.Refunds are only granted if: • You were charged multiple times for the same product. • You received a completely different file than described. • A technical issue prevents access and our team cannot resolve it.
5. Can I use your products for commercial purposes?
Unless stated otherwise, our products are for personal use only. If you need a commercial license, please contact us for permission.
6. Do you update your digital products?
Yes! Some of our products (especially software or courses) may receive updates. If you’ve purchased such a product, you’ll receive update notifications by email.
7. How can I contact support?
You can reach us any time at contact@novaselldigital.com.We typically respond within 24 to 48 business hours.